How can I fix the problem if the Adobe installer failed to initialize? I like Adobe products. One day I wanted to try Adobe Cloud (CC) products, download older CS products, and install CC.
After using some of them for a few days, I removed them due to a Windows problem. Now it was time to install my old CS6 products. All of a sudden, I ran into a problem while trying to start the installer.
The error was, “We encountered the following issues. The installer failed to initialize“. Download the Adobe Support Advisor to determine the problem.”
The Adobe Support Advisor analyzes data on installation errors. Unfortunately, this tool is no longer available for download. Adobe has discontinued the tool and updated the installation methods.
A restart is a solution to many problems. I restarted my computer several times, deleted unwanted files, and fixed registry errors with no success. After doing some research, I was able to identify the problem and correct my mistake.
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How to fix Adobe Installer startup error?
I know; This problem occurs for both Windows and Mac users. In this tutorial, I am going to show you how to fix a failed startup installer on Mac and Windows systems.
Note: I don’t have a Mac. The only tutorial on Mac is my research on how to solve your problem. I hope it helps you.
1. Use the Adobe Creative Cloud Cleaner Tool
Creative Cloud Cleaner can help you remove or remove Adobe CC and CS products that might be damaged or cause problems if reinstalled. This tool is very useful for both Windows and Mac programs.
Follow this link to get the cleaning tool and remove any leftover files. This page contains all the information about the uninstaller for both apps.
2. Rename OBBE folder (100% active)
This is an easy way to fix the installation error when the problem started. After downloading it, you left some files on your computer. Once these files are deleted, you can solve the problem.
The configuration of the Adobe installation program cannot be started
Go to the path on your computer and find the OOBE folder. When you’re done, just rename the OOBE folder to OOBE.old. You can do the same with your Mac computer.
For Windows Systems:
- Windows 64-bit: Application Files (x86) → General Files → Adobe → OOBE
- Windows 32-bit: Program files → General files → Adobe → OOBE
For Mac systems:
For Mac Systems:
- HD → Library → Application Support → Adobe → Uppercase
- USER → Library → Application Support → Adobe → OOB
After renaming the folder, you can start the installation file. On Mac OS, all you have to do is rename the OOB folder to OOB.old and you’re done.
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